Quick Connect gets win with church supply store: Clarkston-based Quick Connect USA announced Wednesday that it had been selected by Saginaw-based A-M Church Supply to design and develop its communications network. Their goal was to streamline and simplify their operations by creating a call center at their main location. Quick Connect USA was able to provide a workable hosted system for the inefficiencies of A-M’s previous phone system, under which calls were once dialed directly into one of their seven site locations. A-M worked with Quick to create a call center, helping them to more effectively connect their customers with the right departments and stores. Additionally, where out-of-state calls to other A-M locations were once toll calls, they are now a simple four digit extension within the company. A-M also sought a database and customer relationship management program, which Quick Connect USA was able to provide via their exclusive Quick Capture call management software tool, which automatically records all in-bound and outbound calls into a manageable database. This software simplifies telephone operations by reducing ten-digit dialing to a single “click of the mouse” along with many other similar features. A-M has four Michigan stores and locations in Covington, Ky. and Cincinnati, Ohio. Quick Connect is a partner with Cisco Systems Inc. More at www.quickconnectusa.com or www.am-church.com.
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