GLITR

Posted: Monday, 04 August 2008 11:46AM

Digital Dialogue Signs 100th Call Center Client

Auburn Hills-based Digital Dialogue said Monday that it had signed its 100th Total Member Care call center client, Clearstar Financial Credit Union of Reno, Nev.

Digital Dialogue offers total member service for credit union overflow, emergency response and 24/7 service delivery through two separate channels: shared branch and a direct interface into the credit union’s core system. Digital Dialogue has more than 100 other credit union clients that use lending, new member enrollment and other services.

With $175 million in assets and 17,633 members, Clearstar Financial Credit Union is using a Symitar interface for Digital Dialogue’s call center services. The company plans to add Digital Dialogue’s lending and new member enrollment services in the future. Clearstar was founded in 1949 as the Reno Teachers' Federal Credit Union.

Digital Dialogue is a subsidiary of PSCU Financial Services of St. Petersburg, Fla. It provides financial call center operations and software for credit unions. The company’s product suite includes call center scripting solutions, custom loan applications with credit-union-defined decisioning and new member enrollment with funding and sophisticated cross-selling.

More at www.digital-dialogue.com.


© MMVIII WWJ Radio, All Rights Reserved.
 
 
Print Page Email This Page
 
 
ADVERTISEMENT
 
 
 
 
GLITR Newsletter
GLITR December 2, 2008
GLITR December 1, 2008
Archive
 
 
GLITR Podcasts
GLITR 12/4
Latest news of technological innovations and applications in the Great Lakes area.
GLITR-12/03
Michigan has the upper-hand in future renewable energy jobs.
GLITR 12/2
News of technological relevance for the Great Lakes area from WWJ's master of tech, Matt Roush.
GLITR 12/1
Matt Roush has news and views of interest to the technologically minded in the Great Lakes area.
Great Lakes IT Report 11/28
WWJ Technology Editor Matt Roush looks at technology trends across the state.