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Auburn Hills-based Digital Dialogue said Monday that it had signed its 100th Total Member Care call center client, Clearstar Financial Credit Union of Reno, Nev.
Digital Dialogue offers total member service for credit union overflow, emergency response and 24/7 service delivery through two separate channels: shared branch and a direct interface into the credit union’s core system. Digital Dialogue has more than 100 other credit union clients that use lending, new member enrollment and other services.
With $175 million in assets and 17,633 members, Clearstar Financial Credit Union is using a Symitar interface for Digital Dialogue’s call center services. The company plans to add Digital Dialogue’s lending and new member enrollment services in the future. Clearstar was founded in 1949 as the Reno Teachers' Federal Credit Union.
Digital Dialogue is a subsidiary of PSCU Financial Services of St. Petersburg, Fla. It provides financial call center operations and software for credit unions. The company’s product suite includes call center scripting solutions, custom loan applications with credit-union-defined decisioning and new member enrollment with funding and sophisticated cross-selling.
More at www.digital-dialogue.com. |