Compuware Writes the (e)Book On Business Service Management
The Detroit software and IT services giant Compuware Corp. (NASDAQ: CPWR) Monday released a new ebook, "The Definitive Guide to Business Service Management."
The ebook, available free at www.compuware.com/ebook, provides IT organizations with easily adopted best practices and innovative new processes to deliver increased value through improved IT service delivery and better alignment with business goals.
This independent guide, written by technology veteran Greg Shields and published by Realtime Publishers, explores the power of business service management and offers a multitude of tips for implementing BSM and maximizing management, operational and IT value. The eBook helps IT organizations move from an infrastructure-focused mindset to an organizational focus on business-driven service delivery.
"Organizations that successfully adopt BSM become much more agile and are better able to serve the needs of their customers," said Shields. "My hope is that organizations struggling to deliver stronger value to the business will find this new eBook helpful in making that move to business service management."
Greg Shields, a co-founder of Concentrated Technology, has nearly 15 years of experience in IT, with extensive experience in system administration, engineering and architecture. Previously a senior system engineer for Raytheon Co., Shields has experience writing formalized IT configuration management procedures for United States government satellite code development activities. A contributing author to Redmond and Microsoft Certified Professional Magazine, Shields writes two regular columns, numerous feature articles, Webcasts and white papers.
"Compuware is pleased to offer this free eBook to IT leaders and practitioners interested in realizing the value of BSM," said Steve Tack, Compuware vice president of IT service management. "The guidance in this book will help IT to perform service monitoring, reporting and notification in a way that makes sense and provides value not only to those in IT, but also to an organization's business leaders--the true customers of IT."
The 10-chapter eBook covers topics ranging from the power and implementation of BSM, IT service management evolution, end-user experience monitoring, ITIL and Six Sigma. Recently published on a chapter-a-month basis, the eBook is now available for the first time as a completed book in a single PDF.
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