Comcast Corp. Monday opened its first bilingual customer service center with services in Arabic Monday at 5070 Schaefer Ave. in Dearborn.

The new 3,360-square-foot center will serve customers from throughout Southeast Michigan and is capable of handling requests and facilitating product demonstrations for customers, in person, preferring assistance in both Arabic and English.
 
The new service center is part of the company’s $165 million investment in service in Michigan and its commitment to diverse communities.  Demand for the bilingual capabilities featured at the Dearborn customer service center grew from the increasing popularity of the company’s Comcast Digital Voice phone service, as well as its Comcast High Speed Internet and Comcast Digital Cable products.
 
Comcast partnered with the American Arab Chamber of Commerce and the Arab Community Center for Economic and Social Services in the planning and designing of the center and plans to continue those partnerships to ensure the center meets the needs of the community as it evolves.
 
“Comcast has long been an active supporter of the Arab American community and an active participant in many organizations, including the Chamber,” said Jim Allen, chairman of the American Arab Chamber of Commerce. “This step forward by Comcast further demonstrates the company’s commitment to provide convenient, user friendly service in our ethnically diverse area.” 

More at www.comcast.com.